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This guide serves as your gateway to quick answers. Here, you'll find solutions to common queries about our product, service, or topic. The FAQ is your go-to resource for finding information easily, without the need for extensive searches or support inquiries. Let's dive in and explore!

Q: How do I log in to my account?

A: To log in to your account, follow these steps:

1. Navigate to the login page of Grid Vision.
2. Enter your username and password.
3. Click on the "Login" button to access your account

Q: How do I log in to the Grid Vision application using SSO?

A: To log in with SSO, visit Grid Vision in your web browser. Enter your email address and click Continue. The system will check if SSO is enabled for your email, and if it is, you will be redirected to the Grid Vision application directly.

Q: What should I do if I can’t log in using SSO?

A: If you encounter issues logging in, ensure that you are entering the correct email associated with your Grid Vision account. If the problem continues, try clearing your browser’s cache or switching to a different browser. For additional help, please reach out to our support@esmartsystems.com team.

Q: What should I do if I forget my password?

A: If you forget your password, you can reset it by following these steps:

1. Go to the login page of Grid Vision.
2. Click on the "Reset Password" link.
3. Enter your email address associated with your account.
4. You will receive an email with instructions on how to reset your password.
5. Follow the instructions provided in the email to set a new password.

Q: Can I access Grid Vision from multiple devices?

A: Yes, you can access Grid Vision from multiple devices. It is a web-based platform, so you can log in to your account from any device with an internet connection and a compatible web browser.

Q: How do I create a new project?

A: To create a new project in Grid Vision, follow these steps:

1. Log in to your Grid Vision account.
2. Click on the "Projects" option in the App Menu.
3. Click on the "Create New Project" button in the Module Bar.
4. Fill in the required project details, such as project name, start date, end date, etc.
5. Click on the "Save" or "Create" button to create the new project.

Q: How can I get help or support?

A: If you need assistance or have any questions, you can contact our customer support team by sending an email to support@esmartsystems.com.

Q: What are the supported browsers for Grid Vision?

A: Chrome is the recommended web browser for optimal performance. If Chrome is unavailable, a Chromium-based browser such as Microsoft Edge, Vivaldi, or Brave is a good alternative. Other browsers may also work, but eSmart Systems cannot guarantee the same level of performance compared to Chrome. To ensure the best experience, make sure your browser is updated to the latest version.

Please ensure that you are using the latest version of your chosen browser for the best experience with Grid Vision.

Q: Where are the servers for Grid Vision located?

A: For European customers, Grid Vision servers are primarily located in Western Europe, particularly in the Netherlands. For US customers, they are situated in the Eastern United States.

Q: Can we delete the created project(s)?

A: Yes, it is possible to delete created projects; however, we currently do not have the feature available in the UI. For assistance, please contact support team by sending an email to support@esmartsystems.com.